Tuesday, February 6, 2007

More Secret......

Powersellers use Dutch auctions - Many Powersellers have graduated from selling one-of-a-kind knick-knacks found at yard sales and are now selling a volume of the same item through Dutch auctions. In a Dutch auction, a seller can place a large number of the same item up for sale. The bidders can bid on one or more of the item, but the highest bidders will be first in line to actually get or "win" the products they bid on. So there is a possibility that if someone bid too low, they might not get a product. A Powerseller uses Dutch auctions often because it is a huge time-saver. This is a true "assembly line" auction from start to finish. The packing and shipping goes a lot faster when the same item is being packed and shipped over and over again.

Powersellers do efficient work - Another trait of the eBay Powerseller is that they are extremely efficient, knowing that time is money. A Dutch auction is a great example of this efficiency. In the same period of time that it takes to list one item, you are listing dozens, or even hundreds of items! This time-efficiency is a powerful way to leverage your time and profits.

Powersellers "Bulk List" their auctions - Bulk listing your auctions using a bulk listing software or auction management service will dramatically organize your time and allow your eBay operation to run a lot more smoothly. There are various options in this area, from eBay's own "Mister Lister" to Blackthorne software to Andale, and Auction Watch auction management services, there are a lot of options for you to look into. These services allow you to list your auctions at your leisure and then schedule them to go live on a certain day and time. This saves you the hassle of having to list your auctions on the particular day that you want them to go up.

Powersellers use clearly focused photos - Powersellers have acquired their status by using clear photos or scans of the items they are selling and making sure that the photos show all flaws. In effect, along with all of the other skills they have acquired, they have also become semi-pro photographers! Many have built a "mini-studio" with optimum lighting and background, that is available at their beck and call for those quick shots when they need to e-mail an additional photo to a bidder. The Powerseller usually has both a Digital Camera for photographing 3-dimensional items and large items and also has a scanner for the paper items and flat items.

Powersellers use headlines with key words and no fluff - An eBay Powerseller resists the temptation to use "fluff" words like "L@@K", "WOW" and "MUST SEE". Instead, the Powerseller uses descriptive words in the headline, realizing that the headline is the "ad for the ad". A Powerseller is also "search engine savvy", realizing that keywords in the headline are picked up by the eBay search engine. They are sure to load the headline with descriptive, key words that help the bidder determine if the item is what they are looking for and keeps out the "fluff".

Powersellers write thorough and detailed item descriptions - A Powerseller has achieved their level by maintaining a high ratio of positive feedback. This is primarily accomplished by having clear and accurate descriptions of the items so that the bidder can clearly "imagine" the item as if it were sitting in front of her. The art of writing a great item description involves an interesting mix of using "selling words" (such as "beautiful", "fantastic", "intricately designed", "gorgeous", "spectacular", "powerful", "colorful", etc.) along with describing the flaws in the item. A great description should entice the bidder to bid while at the same time providing full and complete disclosure of the item's condition. Your test of whether you have a great description or not is if it answers the following two questions well:

  1. If I were to compare the description to the item, while holding the item in my hand, would it be an extremely accurate description? or would I have good reason to return the item?
  2. Does this description entice me to place a bid on the item?

Powersellers give "Benefit of the doubt" customer service - Customer service is such a cliched catchphrase in American Business today. In the eBay auction world, it is mandatory that you implement a very meticulous level of customer service. Powersellers have a clear reflection of their level of customer service in their feedback profile. One glance at any eBay seller's feedback profile and you have an instant snapshot of that individual's customer service rating. (Imagine if regular "brick and mortar" stores had a feedback rating posted at the front door!) This public feedback rating is both your best advertisement (if you provide great customer service) and can also be your downfall. (if you don't) A Powerseller is constantly aware of this "sign at the front door" and places a high priority on giving stellar customer service. I call it "Benefit of the doubt" customer service because even in those instances where the customer is clearly wrong, the Powerseller doesn't argue or get into an emotional "war of words", she simply refunds the money or reduces the shipping cost or sends an unexpected gift with the package. The eBay Powerseller realizes that business and ego don't mix, they leave their ego on the table - they go on to build lifetime customer relationships.

Powersellers have their own websites - A Powerseller realizes that business conditions change. On the Internet, business conditions can change literally from quarter to quarter! Because of the transient and high-speed nature of change in the Internet business, the Powerseller realizes the value of having their own storefront on the Web. They have either built a website themselves or have had someone build a site for them. They have developed a following and a customer base through their eBay auctions that can help sustain them even if dramatic changes come about on their main selling venue. As eBay continues to evolve and change - applying restrictive and invasive policies - this will become more of a priority for all eBay sellers, not just Powersellers.


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